Returns Management

Parts Returns

Procedure for making a return


Contact FAE

(Commercial Administration) in the
93 261 85 00 or at They will provide you with a return number and a document to complete.


Send the completed document


Ship the part

to the FAE warehouse attaching the document, postage paid.

Devolution conditions

These conditions are applicable from September 1, 2019

01. A form must be filled out for each return.

02. Several returns can be sent together in the same shipment, but each return must carry its individual document.

03. Returns will not be accepted without the corresponding document and return number.

04. Returns will not be accepted without the corresponding part.

05. No part will be accepted for return without the prior authorization of FAE, it will be automatically rejected upon receipt of our warehouse.

06. Returns that arrive with the material in good condition and without handling, with its corresponding packaging and, in the case of the bagged piece, that is unopened, will only be accepted.

07. Returns will only be accepted for parts for which the corresponding return has been requested within a maximum period of 7 days from the issuance of the delivery note.

08. Claims that are outside the indicated period will not be accepted.



product information

Reasons for return

Access the online catalog

Discover our wide range of pieces