Warranty returns and technical inquiries
These conditions apply from March 1, 2026.
1. Warranty Authorization Request and Technical Inquiries
To initiate the processing of a warranty claim, the customer must first contact FAE’s Technical Assistance Service (TAS).
Warranty requests / technical inquiries may be made via email at sat@fae.es or by phone call or WhatsApp 638 152 609.
The TAS will assign a warranty authorization number, which is essential for the management and shipment of the material.
2. Shipment of material under warranty
Once the authorization number has been received:
- The customer may proceed with sending the part to FAE’s facilities, with shipping costs paid
- Each part must be accompanied by its individual warranty form, duly completed and with its corresponding authorization number
- Several parts may be included in a single shipment, provided that each has its own independent form
If the warranty form is not available, it may be requested from the TAS via email at sat@fae.es.
3. Acceptance conditions
FAE will not accept any part under warranty that:
- Does not have prior authorization (warranty number)
- Does not include its corresponding warranty form properly completed
Any material received without authorization or without the required forms will be automatically rejected by the warehouse.
4. Analysis and resolution
Once the material has been received:
- FAE will analyze the part and issue a technical report
- The maximum resolution period will be 30 days from the date the part is received
5. Accepted claims
In case the warranty claim is accepted, the product will be replaced and the case will be closed.
6. Rejected claims
- If the warranty claim is not accepted, FAE will notify the customer.
- The customer may request the return of the part within a maximum period of 7 days from receipt of the notification. After this period without a response, FAE will proceed with the disposal of the material and the case will be definitively closed.